General Settings

The first thing you can edit through the Settings is the bot’s name. You can make your bot’s name simply the company’s name, or you can further humanize the chatbot by giving them a human name and persona.

The second but most important setting you can change is the page associated with the chatbot. You cannot launch a chatbot unless it’s connected to a Facebook page, and you cannot connect a chatbot to a Facebook page unless you’re the admin. Make sure to double-check this before looking for your page.

If you’re an admin and cannot find your page, make sure you renew your Facebook permissions to be able to connect the page.

You can also edit the Welcome Message through the Settings tab. One of the things that greatly affect your chatbot experience is the welcome message. The welcome message is the very first thing your users see before even starting a conversation with you, so make sure it counts. You can take your Welcome Message to the next level by adding an attribute to personalize the experience.

Another important detail you can edit through this tab is the Persistent Menu which is a fixed menu that’s at the bottom of the Messenger chat. You can include the important flows you’d want your users to refer back to in the Persistent Menu, such as the main flow or a language change flow, for example.

Items in a persistent menu can only be either a flow or a URL, and you can add up to 3 Menu Items including our branding Powered by WideBot menu item which you can remove by upgrading your plan.

Make sure you click on Publish once you’re done editing your persistent menu so as not to lose your progress.

Pricing Settings

You can also control your subscription through the Settings tab; easily review your number of users, edit your subscription type, or change your plan as a whole.

You can know more about pricing from here.

You don’t have to do it alone. You can add members to build and manage your bot with you through the Bot Team section in the Settings tab.

You can read more about Team Collaboration here.

Another thing you can manage through the Settings tab is your attributes through the Attributes Manager, which allows you to view, edit, and archive your custom attributes.

Did this answer your question?